You should let us know as soon as possible about the damages incurred. In particularly urgent cases, please use our 24-hour damage hotline. For damages caused by third parties, please hold them liable for the damage incurred. In the event of fire, explosion, theft, burglary, vandalism, robbery, piracy, embezzlement, and fraud, please immediately file a complaint at the nearest police station. Please prepare a detailed damage report, take photographs and provide a professional estimate, as soon as possible.
Our tip for quick processing: Please provide us, if possible, with all requested documents together. That will enable us to take care of your request quickly and without complication.